PRIVACY POLICY

1. Introduction

LUXORIA TOURS LLP (“Luxoria Tours”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information provided by our customers, clients, website visitors, and business partners.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you contact us, use our services, make a booking, request a quotation, apply for travel-related services, or interact with us through our website, social media, WhatsApp, email, telephone, or other communication channels.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on the services you request, we may collect the following information:

Personal Information

• Full name
• Date of birth
• Gender
• Nationality
• Residential or correspondence address
• Email address
• Telephone/mobile number

Travel Information

• Passport details
• Passport copy
• Visa details and supporting documents
• Travel dates
• Flight and transportation details
• Hotel/accommodation requirements
• Destination information
• Travel preferences and special requests
• Details of accompanying passengers

Payment and Transaction Information

We may collect information necessary to process or verify payments, bookings, refunds, and transactions.

Where payments are processed through third-party payment providers, your payment information may be handled directly by those providers in accordance with their own privacy policies.

Communication Information

We may retain communications and information you provide through:

• WhatsApp
• Email
• Telephone calls
• Website enquiry forms
• Social media
• Other communication channels

3. How We Use Your Information

We may use your personal information to:

• Prepare travel quotations and itineraries
• Process flight, hotel, transportation, tour, and activity bookings
• Provide visa assistance and travel documentation services
• Communicate with you regarding your booking or enquiry
• Confirm, modify, or cancel travel arrangements
• Process refunds and other booking-related transactions
• Respond to customer enquiries and requests
• Provide customer support
• Meet legal, regulatory, accounting, and record-keeping requirements
• Prevent fraud, misuse, or unauthorized transactions
• Improve our services and customer experience
• Send service-related notifications and updates
• Send promotional or marketing communications where permitted and where applicable

4. Sharing of Information

We may share relevant personal information with trusted third parties where necessary to provide the requested travel services.

These may include:

• Airlines and airline representatives
• Hotels and accommodation providers
• Tour operators
• Transportation providers
• Visa processing partners and authorized agents
• Travel insurance providers
• Local destination partners
• Payment service providers
• Government authorities, embassies, consulates, immigration authorities, or other official bodies where required
• Professional service providers assisting us with legitimate business operations

We only intend to share information that is reasonably necessary for the relevant service or legal requirement.

We do not sell your personal information to third parties.

5. International Transfers of Information

Travel arrangements may require us to provide your personal information to service providers, authorities, hotels, airlines, or partners located outside India.

By requesting international travel services, you understand that your information may need to be transferred to and processed in the countries relevant to your travel arrangements.

We take reasonable steps to ensure that information is handled appropriately by the relevant service providers.

6. Passport and Visa Documents

Certain travel and visa services require sensitive identification and travel documents, including passport copies and supporting financial or personal documents.

Such documents will be used only for legitimate purposes connected with the requested travel, visa, booking, or related service.

Customers should provide only genuine and accurate documents. We are not responsible for consequences arising from false, altered, incomplete, or inaccurate documents supplied by a customer.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted electronically.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing and maintaining travel bookings
• Providing customer support
• Handling refunds, cancellations, and disputes
• Meeting accounting and legal obligations
• Maintaining business records
• Resolving potential complaints or claims

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

9. Cookies and Website Technologies

If our website uses cookies or similar technologies, they may be used to:

• Improve website functionality
• Understand website usage
• Remember preferences
• Improve user experience
• Measure website performance
• Support marketing or advertising activities where applicable

You may be able to manage cookie preferences through your browser or device settings.

10. Marketing Communications

With your consent where required, we may contact you regarding travel packages, special offers, new destinations, seasonal promotions, and other services offered by Luxoria Tours.

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe mechanism provided in the relevant communication.

Service-related communications, such as booking confirmations, payment information, travel updates, and cancellation notices, may still be sent where necessary.

11. Third-Party Websites and Services

Our website, social media pages, communications, or promotional materials may contain links to third-party websites or services.

Third-party websites operate under their own privacy policies and terms. Luxoria Tours is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

12. Children’s Information

Our services are generally intended to be arranged by adults or through parents, guardians, or authorized representatives.

Where information about a child is required for a travel booking, the information should be provided by a parent, guardian, or authorized adult.

We do not knowingly collect children’s personal information for unrelated purposes.

13. Accuracy of Information

Customers are responsible for ensuring that the information and documents provided to Luxoria Tours are accurate, complete, and up to date.

Incorrect information may result in booking errors, visa issues, denied services, additional charges, or other travel-related consequences.

14. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permissible
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being used
• Raise a concern or complaint regarding our handling of your personal information

Requests may be submitted using the contact details provided below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published through the appropriate Luxoria Tours communication channel and will indicate the updated effective date.

16. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us: